Dates October 10 | 11 | 12* * Extended studio time Location Rotman School of Management,
University of Toronto
Welcome to DTX5

At DTX5, we'll focus on engagement of others and personal effectiveness to adopt and scale design thinking. How might we create design thinking experiences that increase the success of a new idea being adopted in organizations?

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October 10 — Day 1
Registration + Breakfast

Welcome to DTX5

Where are you at? Ingo Rauth Synopsis: Our roles are ever evolving and we may be in a different place than we were at the last DTX. This is an opportunity to reflect and share what you’re up to.

Reflection + Break

Realizing a Hunch Virginia Hamilton Synopsis: After two years of implementing Human Centered Design on a hunch that improving customer experiences would improve customer outcomes, the results are starting to come in. In addition to energizing hundreds of public servants and reconnecting them to mission, more people are getting jobs, more people coming out of prison are getting services, and more businesses are willing to hire vulnerable populations. Virginia will tell some new stories about her work at the US Department of Labor.

Our Duty of Care as Design Thinkers Nouman Ashraf Synopsis: Almost all organizations claim to be learning organizations and open to new ways of solving problems. When pressed on what behaviors constitute a learning culture, most leaders are at a loss to offer a meaningful answer. In such a culture, leaders have a specific role. I call it their duty of care obligation. This duty of care obligation is at its core about enabling a confluence of conditions under which your collaborators, partners, bosses are validated for who they are, challenged to bring out their true capabilities and actualized for impact consistently. When we as design thinkers embrace this duty, we model curiosity and enable commitment. In this interactive session, participants will explore how building such a culture lends itself to a deeper exploration of identity and how it informs a truly inclusive mindset.

Lunch served in the Lounge

Give & Get Session Christi Zuber Synopsis: Who doesn’t need another good facilitation technique? And who doesn’t need advice from a whip-smart group of DTXers. In this session we’ll take volunteers who are looking for a bit of advice, no challenge too big or small, and Christi will facilitate the session using Troika Consulting to get feedback from this group of skilled friendly faces. Here’s an example: HMW quickly establish a baseline to capture/measure improvements against when we’re dealing with somewhat intangible elements of an “experience”?

Reflection + Break


Live Prototyping Deanna Konrath and Christi Zuber Synopsis: Hear about how Kaiser Permanente is transforming the future of ambulatory care through its highly collaborative live prototyping of spaces, technology, workflow and new roles all together; its real time and sometimes really messy, but always really insightful.

Bringing Design, Data, and Research Together for Health Care Innovation Barbara Barry Synopsis: Three departments that effect the patient and provider experiences at Mayo Clinic have been recently integrated — the departments are about design, data,and research! What design strategy can best leverage the integration to drive innovation? We anticipate that this new interdisciplinary, collaborative working model will demand new design methods, tools, and metrics. This is an opportunity to press the evolution of human-centered design in health care.

Light Houses + Burning Platforms Mark Leung Synopsis: A workshop to introduce a framework and best practice examples on how you can come up with new ways to convince others of your innovation initiative.

Closing remarks

Dinner at various locations across the city

Cocktails + Beer @ Trinity Common
303 Augusta Avenue
Participating Organizations
  • Australian Taxation Office
  • Babson College
  • Blue Cross Blue Shield Massachusetts | Wentworth Institute of Technology
  • Boise State University
  • Chalmers University of Technology
  • Empty Set
  • Fidelity Labs
  • IBM
  • IBM Design
  • Intuit
  • Kaiser Permanente
  • LOFT @ Manulife/John Hancock
  • Memorial Sloan Kettering Cancer Center
  • Northeastern University
  • Northwestern Mutual
  • P&G
  • Philips
  • RBC
  • Rotman School of Management
  • Stanford d.school/Columbia Design Studio
  • U.S. Department of Labor
  • University of Queensland
  • University of Queensland Business School
  • Verizon / Stanford University
Event Address
Rotman School of Management, University of Toronto
105 St. George Street,
Toronto, Ontario, Canada
M5S 2E8

How to get here?

Fly into Pearson International Airport, YYZ, which is located approximately 30–45mins from the venue.

Depending on your departure city, some of you might be able to fly Porter Airlines and land in our downtown island airport (Billy Bishop Airport), YTZ, which is 20mins from the venue. And don't forget your passport — we'd hate for you to miss this awesome event!

How to get around?

To get from Pearson, YYZ, to downtown, you can take:
  • •  Taxi (available outside of the terminal)
    •  UP Express (a fast speed train to get downtown and then you would need to hop on the subway to your accommodation)
    •  Uber (this provides you the details of where to access Uber at the airport)
To get from the Toronto Island Airport, YTZ to the venue, you can take:
  • •  Airport Shuttle
    •  Taxi (available outside of the terminal)
    •  Uber (this provides you the details of where to access Uber at the airport)

I'd like to stay to collaborate and/or work remotely on Day 3, October 12th. Is there space at Rotman for me?

Day 3 is extended studio time where you can continue to collaborate with fellow DTXers or have a space to catch up on work.

Download our Visitor's Guide.

Where to stay?

  • Intercontinental
    220 Bloor Street West, Toronto, ON M5S 1T8
    ihg.com* *Special rate for DTX. Note that this is in Canadian dollars.
  • Holiday Inn
    280 Bloor St W, Toronto, ON M5S 1V8
  • Airbnb
    Great neighbourhoods to check out that are close to the venue (either by walking, public transit or a cheap Uber right away) are:
    •  Annex
    •  Yorkville
    •  Little Italy
    •  The Village
    •  Yonge Dundas Square
    •  College & Bay Street (intersection where there are a lot of condos)